سياسة الاستبدال والإسترجاع

The consumer has no right to return or exchange the product in the following cases: 1- If the product was handmade or manufactured upon the consumer's request or according to specifications set by the consumer, except for products with a defect. 2- If the product consists of video tapes, discs, or software that has been used. 3- If the product is newspapers, magazines, publications, books, or other works of authorship. 4- If a defect appears in the product due to the consumer's mishandling. 5- If the contract involves purchasing software downloads online. Note: - All our products are made to order and handmade, so there are no returns or exchanges unless there is a defect. - If the product arrives with a defect such as torn paper or broken parts, the customer has the right to return the damaged product within one day of receipt. - If the delivery is delayed by the shipping company due to the consumer's error in entering the delivery address, delay in receiving the order from the shipping company, or entering incorrect contact information, the consumer bears the shipping costs if the shipment is returned to us, and the store is not responsible for any shipping data errors. - The store is not responsible if the customer does not receive the order for more than 15 days; the order will be canceled without refund of the order or shipping fees. - When the customer requests special modifications, there are no returns or exchanges, and the consumer will not receive a refund of the order or shipping fees if they do not receive the order because it was made based on special requests. - When the order status is "processed" or "out for delivery," please contact the shipping companies for any inquiries. The store is not responsible if the shipment is delayed beyond the date set by the shipping company or for the method of receipt, whether from the branch or home delivery, as this is determined by the shipping company, which is independent of the store, or due to the consumer's error in entering delivery information. - If the customer does not receive the shipment for any reason and it is returned to us, and the customer wants the shipment again, they bear all shipping costs for resending the shipment. If the customer wishes to refund the order, only the product value will be refunded, excluding shipping costs, with a deduction of the card, Visa, or Apple Pay payment fees. - Orders from Tamara cannot be canceled once the processing stage has started. - By placing an order from the store, you, as a customer, agree to the return and exchange policy.